Shipping policy

Hey there! We're thrilled that you've chosen Muze Women to accompany you on your cycling adventures. Our goal is to ensure that your orders are processed and delivered to you in the blink of an eye. So, let's dive into the nitty-gritty of our Shipping Policy and get you all set!

Dispatch Time:

We make it our mission to dispatch all orders within 24 hours of receiving them, Monday to Friday. Don't fret if you place an order on the weekend or during a public holiday - we'll process it the next business day.
Just a quick note: dispatch time refers to the time we need to prepare your order for shipment. It doesn't include the transit time.

Shipping Methods and Delivery Time:

For our Australian customers, we've partnered with Australia Post, our trusty shipping provider.
Once we've dispatched your order, you can expect it to arrive within Australia in approximately 2 to 5 business days.
Keep in mind, though, that delivery times are estimates and can vary based on your location, unforeseen circumstances, or any little hiccups experienced by the postal service.

International Shipping:

To our international cyclists, we offer shipping beyond the Australian borders.
Delivery times for international shipments can range from 4 to 21 business days, depending on the destination country and any customs clearance processes.
Please remember that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. We can't predict or control these charges, so it's a good idea to get in touch with your local customs office for further information.

Order Tracking:

We want you to stay in the loop every step of the way! As soon as your order is dispatched, we'll send you a tracking number via email. This little gem will allow you to keep an eye on your shipment's progress.
Give it a little time for the tracking information to be updated by the shipping carrier. In rare cases, tracking information might not be immediately available, but don't worry, your order is still on its way!

Shipping Delays:

We're all about being upfront with you, so let's be real. While we work our magic to ensure that your orders reach you within the estimated timeframes, we have to acknowledge that unforeseen circumstances and external factors beyond our control may occasionally cause delays.
Should you experience a significant delay in receiving your order, reach out to hello@muzewomen.com to lend a helping hand and provide you with the necessary information.

Incomplete or Incorrect Addresses:

Attention to detail is key! When placing an order, please make sure to provide us with accurate and complete shipping information. We want your package to find its way to you swiftly and smoothly.
We can't be held responsible for any delays or additional fees incurred due to incorrect or incomplete addresses provided by the customer. So, if you can double-check those details, that would be great.

Order Cancellation or Modifications:

If, for any reason, you need to cancel or modify your order, we've got you covered. Reach out to us as soon as possible, and we'll do our best to assist you. However, please note that once an order has been dispatched, it may not be possible to make changes or cancel the shipment. So, speedy communication is key!

We truly appreciate your understanding and cooperation with our shipping policies. If you have any further questions or need assistance, please don't hesitate to contact hello@muzewomen.com

Now, you can go back to planning tomorrow's ride. Happy Riding!