General
Need a hand? Get in touch via our contact page and we'll get back to you as soon as we can.
We're proudly Australian owned and based in Sydney.
Right here at muzewomen.com. We ship from Sydney to riders around the world. You'll also find us at pop-up events across Australia, and soon in a carefully selected group of retail and online partners who share our mission. Follow us on social media or join our newsletter to be the first to hear where we're heading next.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and UnionPay. Available payment options may vary depending on your device and location and will be displayed at checkout.
Delivery And Shipping
Shipping is calculated at checkout based on your location and order. Check out our shipping page for more details.
We aim for same day dispatch. Delivery times vary depending on where you're riding from. Check out our shipping page for more details.
As soon as your order is on its way, we'll send you a tracking link by email.
Yes. We ship across Australia, New Zealand, the UK, the USA and selected international destinations. See our shipping page for the latest information.
Returns And Exchanges
You can find everything you need to know on our returns, exchanges and repair page, including eligibility, exchanges and refunds.
Yes. Our Fit Guarantee includes free Australian size exchanges on eligible items within 30 days. For more details check out our returns, exchanges and repair page.
We're sorry to hear that. Send your order number and a few photos to our customer service and we'll work with you to make it right.
Sizing And Fit
Each product page includes a size chart, fit notes and our sizing tool to help you find your best fit. If you need some personalised advice, then drop our customer service a note.
To make sizing simple, we use Australian women's fashion sizing. Shopping from overseas? You'll also find international size conversions and a handy comparison to standard cycling clothing sizing.
Every piece is designed specifically for women sized 6 to 18, not resized from men's patterns.
Start with the fit notes on the product page. Still unsure? Reach out. We're always happy to help.
Products And Care
Our most-loved styles are restocked where possible. Join the "notify when back" waitlist on the product page and we'll let you know when they're back.
We have specific instructions on each product page, but in general, cold gentle wash, line dry and skip the fabric softener. Your kit will look after you if you look after it.
Every Muze Women product is thoughtfully designed in Australia for women who ride. We partner with specialist manufacturers in Italy, Australia, Thailand and China, choosing the best factory for each product based on quality, craftsmanship and technical expertise, not geography.
We believe in better quality kit, made more thoughtfully. From recycled performance fabrics and considered packaging to repair and recycling options, we're always working to reduce our impact where we can. You can read more on our sustainability page.
Community And Events
We do. From social rides to community events, we're all about getting more women riding together.
Join our newsletter, follow us on Instagram or become part of the Muze Women Strava Club to stay in the loop.
Yes. If you're joining a Muze Women ride or event, you'll be asked to complete our Ride Waiver before participating. It helps keep our community safe so everyone can focus on enjoying the ride.
