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Free standard shipping on orders over $200 within Australia & Free returns on orders processed before 1st May

Muze Shipping Policy

  1. We’ve made it our mission to dispatch all orders within 48 hours of receiving them, Monday to Friday. Don't stress if you place an order on the weekend or a public holiday - we'll process it the next business day.
  2. Just quickly: dispatch time refers to the time we need to prepare your order for shipment.
  1. Once we've dispatched your order, you can expect your goodies within 2 to 5 business days. 
  2. Delivery times may take a little longer due to unforeseen circumstances, Aussie Post hiccups, or how far away you live. That one’s on you. 
  3. Free shipping in Australia on orders over $200
  4. For orders under $200 there’s a flat rate of AUD 10 (standard) or AUD 15 (express) on all orders.
  5. For New Zealand, flat rate of $15 (or $17 NZD) for standard orders
  1. Delivery times range from 4 to 21 business days, depending on the destination country and any customs clearance processes. 
  2. Any pesky customs duties, taxes, or fees imposed by the destination country are your responsibility. Unfortunately, we can't predict or control these charges, so get in touch with your local customs office for the deets. 

There’s a flat rate of AUD 35 on all international orders.

  1. As soon as your order’s dispatched, we'll email you a tracking number. That way, you’ll know if your package has gone rogue and is heading for Kazakhstan. 
  2. In rare cases, tracking information might not be available in real time, but don't worry, your order’s still on its way…to Kazakhstan 😉
  1. While we’ll work our chamois off to ensure your orders reach you on time, unforeseen circumstances and factors beyond our control may cause the odd delay. 
  2. If you’ve been panting at the door for days and your order’s still not arrived, reach out to us here and we’ll get onto it straight away. 
  1. Please make sure your shipping information is accurate and complete. 
  2. We can't be held responsible for delays or additional fees incurred due to you accidentally typing in a bogus address. So, for the love of looking good in your kit, double check your order. Triple check it when Mercury’s retrograde.
  1. If, for whatever reason, you need to cancel or change your order, we've got you covered. Get in touch as soon as possible, and we'll do our best to help. It might not be as easy to help you once an order’s been dispatched, so get in quick.

And that’s it.